The updated date is July 9, 2024.

质保期及质保政策

Guarantee period & policy

1、质保期/Guarantee period

1.质保期起始日/Date of start:

a 海运，提单日后1个月起；

Sea transportation，starting from the very date of the B/L one month later；

b 陆路运输，自报关单日起。

Land transportation，starting from the very date of customs declaration.

2.

a 公路用车：12个月或6万公里，以先到者为截止日

Road truck: Within 12 months or terminates 60,000 km, whichever is reached first;

b 非公路用车、工地用车：6个月或3万公里，以先到者为截止日

Off road truck & engineering truck: Within 6 months or terminates 30,000 km, whichever is reached first;

质保范围只针对车辆发动机、变速箱、车桥重大部件。

注意：

质保期、质保起始日和质保范围原则上按以上规定执行。

质量保修期内，中国重汽除承担经中国重型汽车集团有限公司质量部根据中国重型汽车集团有限公司相关书面文件规定进行认定的重大质量问题和批量质量问题，将所需配件发至中国主要港口城市的责任外，对车辆不再负责境外售后服务，境外售后服务由买方承担。

质量保修期内中国重汽仅负责以“FOB中国主要港口”条款对损坏零部件的配件换新件。不承担其他相关费用（如工时费、误工费、配件在境外发生的费用、其他扩大损失等）。

对于能够修复，修复后不影响使用的零部件质量问题，原则上以修复为主，不能修复的，更换零部件。

质保索赔的流程条款见附件1

不索赔保修的条款见附件2.

Scope of Guarantee: within the period of Guarantee, SINOTRUK will guarantee to repair vehicle products manufactured and used by SINOTRUK and vehicle products for which SINOTRUK trademarks are permitted to use by SINOTRUK free of charge, or replace any other parts or repair any other faults that not specifically indicated in Non-Guarantee Terms provided that said parts and faults are damage or occurred due to material defects or defective workmanship. The scope of the non-guarantee terms please see annex 1.

3、强制保养

中国重汽生产销售的汽车产品和中国重汽许可的使用中国重汽商标的汽车产品行驶里程在2000~4000公里及时间不超过六个月，用户须对车辆进行一次强制保养。

Compulsory service

Vehicles manufactured and used by SINOTRUK and vehicles for which SINOTRUK trademarks are permitted to use by SINOTRUK running for 2000~4000km and within six months will enjoy one compulsory service.

注意：正常磨损和保养不在索赔之内

NOTE: Normal wear and tear and maintenance are not covered by guarantee

消耗件条款

EXPENDABLE ITEMS

正常磨损和使用发生在不定的时间周期里，这取决于已行驶里程、地理和天气条件、驾驶条件或驾驶习惯等。这些条件会严重影响车辆、零件的使用寿命和服役期限。

Wear and usage takes place over variable time periods, depending on mileage covered, geographical and driving conditions driving behavior etc. These conditions influence to a very great degree the service life of the item in question.

消耗件列举如下：

机油滤芯，灯泡，制动器衬片，燃油滤芯，雨刮片，冷却液，空气滤芯，离合器衬片，油类，风扇皮带，保险，排气系统，发电机等。

注意：车辆的消耗件是不在保修范围的。

Examples of expendable items:

Oil filters, Bulbs, Brake linings,

Fuel filters, Wiper blades, Coolants,

Air filters, Clutch plates, Oils,

Drive belts for fan, Fuses, Coolant filters,

Exhaust systems (Sistema de escape), Alternator etc.  

NOTE: Expendable items are not covered by guarantee.

附件1

索赔需要递交的图片材料必须包括：车辆整车图片、整车名牌图片、车辆行驶总公里数的仪表盘照片、发动机名牌图片、变速箱名牌图片、车桥名牌图片、及破损部分的详细图片。以上照片必须清晰，数字代码清晰可见，真实有效，因图片的不完整、不清晰、不真实造成的拒赔及一切责任由买方负责。

 

附件2

非保修范围

1对非中国重汽许可的车辆改装、改制或其他变动而引发的保修要求不予受理。

1a对未在行驶里程2000~4000公里进行首次保养车辆的保修要求不予受理。

2对可能是由以下原因而引发的故障或损坏不予保修。

2.a用户没有遵守中国重汽提供的使用手册或其他资料进行使用和维修保养。

2.b非正常使用或车辆超载；

2.c车辆已出现故障，或应当出现故障，或车辆报警系统发出故障报警的情况下，没有采取适当措施而导致故障加剧的。

2.d防开启铅封破裂。

2.e使用了非中国重汽许可的零件或总成。

2.f使用了不符合中国重汽规定的润滑油、润滑脂、冷却液。

2.g经过了未经中国重汽许可的单位和地点进行维修。

3以下正常磨损消耗和正常保养所需的维修或调整不属保修范围。

3.a正常磨损消耗和正常保养指受行驶里程、气候环境、使用工况和驾驶操作行为的影响而在任何时间均可能发生的正常磨损、损坏和维护保养。

3.b正常磨损消耗的零部件包括：

①、机滤、油滤、空滤的消耗，制动蹄磨擦片、离合器从动盘摩擦片、风扇皮带、雨刮片、灯泡、保险丝、润滑油、润滑脂、冷却液、电瓶液、燃油、轮胎等的消耗。

3.c正常保养包括：各类阀的调整和维修，喷油器、液压油泵；冷却液管路、油管路和气管路；动力转向和离合器控制系统的调整等。

4中国重汽质量保修只承担保修范围内的保修零件，不承担除此以外的任何损失费用和当地政府规定的其他任何费用。

 

Annex 1

Scope of the non-guarantee terms

1 No guarantee will be provided to vehicles modified, reworked or changed without permission from SINOTRUK.

1a No guarantee will be provided to vehicles，if it was not made the compulsory service within the vehicles running for 2000~4000km.

2 No guaranteed service will be provided to faults or damages as a result of the following reasons:

2.1 Customers did not use or upkeep the vehicles as per requirements specified in User’s Manual and other documents provided by SINOTRUK.

2.2 Improper use or overload of vehicles.

2.3 Appropriate measures had not been taken when the vehicle had failed, failure was impending, or alarm system of the vehicle had issued failure warning, and faults had been aggravated as the result;

2.4 Lead seals had been broken.

2.5 Use of parts or assemblies unauthorized by SINOTRUK.

2.6 Use of lubricating oil, grease or coolant unspecified by SINOTRUK.

2.7 Vehicles were serviced by units unauthorized by SINOTRUK.

3 The following services or adjustments required by normal wear (consumption) and normal maintenance are not within the scope of guarantee:

3.1 The normal wear (consumption) and normal maintenance are the kinds of wear, damage and maintenance that might occur at any time and influenced by driving mileage, weather, environment, condition of use and driving operation.

3.2 Parts subject to normal wear (consumption) include: oil filter, fuel filter element, air filter element, friction disk of brake shoe, clutch driven disk, fan belt, windscreen wiper, bulb, fuse, lubricating oil, grease, coolant, battery electrolyte, fuel, tire, etc.

3.3 Normal maintenance includes: adjustment and repair of various types of valves, fuel injectors, hydraulic pumps, coolant pipes, fuel pipes, oil pipes and air pipes, and adjustment of power steering and clutch control systems.

4 For services within the scope of guarantee, SINOTRUK only bears the guarantee parts but not any other losses and any other chargers which the government stipulated.